At poneclub, your privacy matters. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what rights you have as a player based in the Philippines. Please read this page carefully before registering or using any part of our platform.
Last updated: June 2025 | Applicable to players in the Philippines
poneclub is a mobile entertainment platform serving players across the Philippines, offering slot games, bingo, VIP rewards, and promotional offers. When you register an account or interact with our platform, poneclub acts as the data controller responsible for your personal information. We are committed to handling your data with care, transparency, and in full compliance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about how your data is managed, you can reach us at [email protected]. We take every enquiry seriously and aim to respond promptly.
We collect personal information that is necessary to provide you with a safe, functional, and enjoyable experience on the poneclub platform. The types of information we may collect include:
We only collect information that is relevant and necessary for the purposes described in this policy. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.
Your personal data is used strictly for the following purposes:
We do not use your personal data for any purpose beyond what is listed above without your prior consent. We will never sell your personal information to third parties for marketing or commercial purposes. Any use of your data for a new purpose will be communicated to you in advance, and where required by law, we will seek your explicit consent before proceeding.
poneclub processes your personal data on the following legal grounds: performance of a contract (to provide you with the services you signed up for), compliance with legal obligations (such as anti-money laundering and age verification requirements under Philippine law), legitimate interests (such as fraud prevention and platform security), and, where applicable, your explicit consent. Where we rely on consent as the legal basis, you have the right to withdraw that consent at any time by contacting us at [email protected]. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal. We review our legal bases regularly to ensure they remain appropriate and proportionate.
We do not sell, rent, or trade your personal information to any third party. However, we may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — strictly under confidentiality agreements and only to the extent necessary to perform their services. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. All third-party partners we work with are required to handle your data in accordance with applicable data protection standards. We do not transfer your personal data outside the Philippines without ensuring adequate safeguards are in place.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations. Usage and communications data may be retained for shorter periods depending on the purpose for which it was collected. Once the retention period expires, your data is securely deleted or anonymised. If you request account closure, we will process your request promptly while retaining only the data we are legally required to keep.
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by poneclub:
To exercise any of these rights, please contact us at [email protected] with your request. We will respond within the timeframe required by applicable law. We may need to verify your identity before processing certain requests to protect the security of your account.
poneclub uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players use our services. Essential cookies are necessary for the platform to operate and cannot be disabled. Analytical cookies help us understand usage patterns so we can improve the experience for all players across the Philippines. You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of some features on the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security reviews. Despite our best efforts, no online platform can guarantee absolute security, and you should also take steps to protect your account — such as using a strong password and not sharing your login credentials with anyone. If you suspect any unauthorised access to your account, please contact us immediately at [email protected]. We will investigate and respond to any reported security incidents as quickly as possible.
The poneclub platform is strictly intended for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete the associated information. Parents and guardians who believe their child may have accessed the platform are encouraged to contact us at [email protected] so we can take prompt action. We are committed to protecting the welfare of minors and take our age verification obligations under Philippine law seriously.
poneclub may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or through a prominent notice on the platform. The updated policy will take effect from the date it is published on this page. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the platform after any changes are published constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way poneclub handles your personal data, please do not hesitate to get in touch. You can reach our data protection team by email at [email protected]. For general help and answers to common questions, visit our FAQ page. For information about responsible gaming tools available to players in the Philippines, visit our Responsible Gaming page. We are committed to handling all privacy-related enquiries with care, transparency, and within the timeframes required by Philippine law.
A quick summary of the key points every poneclub player in the Philippines should know.
Registration details, transaction records, usage data, and identity verification documents — only what is necessary to run your account safely.
Encrypted connections, secure servers, and strict access controls keep your personal information safe at every step.
Under the Philippine Data Privacy Act, you can access, correct, delete, or port your data — and lodge a complaint with the National Privacy Commission.
Questions about your data? Email [email protected] and our team will respond promptly and transparently.
Now that you know how poneclub protects your data, join thousands of players across the Philippines and start enjoying slot games, bingo, and VIP rewards today.